Privacy Policy

At Team Telous, we respect your privacy and are committed to protecting the personal information, business information, and project-related data you share with us.

This Privacy Policy explains how Team Telous collects, uses, stores, shares, and protects information when you visit our website, contact us, request a quotation, receive a proposal, enter into an agreement, use our services, or communicate with us.

Our services may include website development, custom software development, ERP solutions, IoT solutions, AI solutions, workflow management systems, social media services, maintenance, support, and related digital services.

Where a quotation, proposal, invoice, service agreement, project agreement, statement of work, maintenance agreement, or other accepted project document includes specific privacy, confidentiality, data access, data processing, or security terms, those project-specific terms will apply together with this Privacy Policy.

If there is any conflict between this Privacy Policy and a signed or accepted project-specific document, the terms in the signed or accepted project-specific document will apply to that specific project or service.

We may collect personal and business information that you provide directly to us, including your name, email address, phone number, company or organization name, job title or role, billing and payment-related information, project requirements, business requirements, quotation and proposal details, agreement and invoice details, communication records, files, documents, images, support requests, feedback, and other project materials.

We may also collect technical information when you use our website, such as IP address, browser type, device information, pages visited, date and time of access, referral source, and general website usage information.

During projects, clients may provide access to business data, system data, user data, test data, credentials, documents, databases, APIs, hosting accounts, domain accounts, payment gateway accounts, social media accounts, analytics accounts, or other project-related information.

Team Telous will use such data only for the purpose of delivering the agreed services, unless otherwise agreed in writing.

Clients are responsible for ensuring that they have the required rights, permissions, and authority to provide any data, access, credentials, or materials shared with Team Telous.

Clients are also responsible for providing accurate and authorized access credentials where required.

Team Telous will use client-provided credentials only for the agreed project, maintenance, support, or service purpose.

Clients are encouraged to provide limited-access accounts where possible and to change, disable, or revoke credentials after project completion if required.

We may use collected information to respond to inquiries, prepare quotations and proposals, create invoices and agreements, understand project requirements, deliver agreed services, communicate with clients, provide maintenance and support, process payments, manage projects and timelines, improve our services and website, maintain business records, comply with legal, tax, accounting, and regulatory obligations, and protect our rights, property, systems, and business interests.

We process personal information where it is necessary to respond to inquiries, prepare quotations and proposals, perform agreements, provide services, process payments, comply with legal obligations, protect our business, improve our services, or where you have given consent.

Depending on the situation, we may process information based on consent, contractual necessity, legitimate business interests, legal obligations, or other lawful grounds available under applicable data protection laws.

We do not sell personal information.

We may share limited information where necessary with trusted third-party tools and service providers, professional advisers, payment processors, hosting providers, cloud providers, communication tools, project management tools, analytics tools, advertising platforms, legal or regulatory authorities, or other parties where required to deliver services, comply with law, enforce agreements, prevent fraud, protect our rights, or support business operations.

We may use third-party tools and service providers for website hosting, cloud storage, email and communication, payment processing, accounting and invoicing, project management, design and development, testing and quality assurance, analytics, advertising and social media management, customer support, security, and monitoring.

These third parties may process information according to their own privacy policies and service terms.

Some of our service providers, systems, cloud platforms, or tools may process or store data outside Sri Lanka.

Where this happens, we take reasonable steps to ensure that personal information is handled securely and in line with applicable data protection requirements.

We retain personal information and project-related data only for as long as necessary to provide services, complete projects, maintain business records, comply with legal, tax, accounting, and regulatory obligations, resolve disputes, enforce agreements, and support future maintenance or warranty obligations.

Inquiry data may be retained for business follow-up purposes.

Project, agreement, invoice, payment, and billing records may be retained for accounting, legal, support, audit, and business record purposes.

Where data is no longer required, we may delete, anonymize, archive, or securely store it according to our business and legal requirements.

We use reasonable technical and organizational measures to protect personal information and project-related data.

These measures may include access controls, password protection, secure communication practices, role-based access where applicable, secure storage practices, limited data access, and internal confidentiality controls.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

If we become aware of a data security incident that may affect personal information, we will take reasonable steps to investigate the incident, reduce potential harm, protect affected systems or data, and notify affected parties or authorities where required by applicable law.

We may use cookies and similar tracking technologies to operate our website, improve user experience, understand website usage, analyze performance, and support marketing activities.

Cookies may include essential cookies, analytics cookies, performance cookies, and marketing cookies.

Users can manage or disable cookies through browser settings. Some website features may not work correctly if essential cookies are disabled.

We may use contact information to send service updates, business communications, promotional messages, or marketing content where permitted by law or where consent has been provided.

Users may request to stop receiving marketing communications by contacting Team Telous or using the unsubscribe option where available.

Where AI, automation, or machine-learning tools are used as part of a project, Team Telous will use client data only for the agreed project purpose.

We do not intentionally use confidential client project data to train public AI models unless clearly agreed in writing.

If a project requires the use of AI tools, automation platforms, or third-party AI services, the related data use, limitations, and responsibilities may be described in the applicable quotation, proposal, agreement, or statement of work.

Team Telous treats client project information, business information, credentials, documents, project files, system access details, and project communications as confidential, unless the information is publicly available, already known without confidentiality restrictions, approved for disclosure by the client, or disclosure is required by law.

Confidentiality obligations may also be further defined in the relevant quotation, proposal, agreement, statement of work, or non-disclosure agreement.

Our website or communications may contain links to third-party websites, platforms, or services.

Team Telous is not responsible for the privacy practices, content, security, or policies of third-party websites or services. Users should review the privacy policies of those third-party services before providing personal information.

Subject to applicable law, users may request to access personal information we hold about them, correct inaccurate or incomplete information, request deletion of certain personal information, withdraw consent where processing is based on consent, object to certain processing, request restriction of processing, request information about how their data is used, or opt out of marketing communications.

Some requests may be limited where we need to retain information for legal, contractual, accounting, dispute resolution, security, or legitimate business purposes.

Our services are not directed to children.

We do not knowingly collect personal information from children without appropriate consent.

If we become aware that we have collected personal information from a child without appropriate consent, we will take reasonable steps to delete such information where required.

We may update this Privacy Policy from time to time to reflect changes in our services, business operations, legal requirements, or data handling practices.

The updated version will be posted on our website with the revised effective date.

Continued use of our website or services after the policy is updated means the updated Privacy Policy will apply from the effective date.

If you have any questions about this Privacy Policy or how Team Telous handles personal information, please contact us through the official contact details provided on our website or in the relevant project documents.

• Email: [email protected]
• Website: https://teamtelous.com
• Response time: Within 3 business days