Refund Policy

At Team Telous, we are committed to delivering high-quality digital solutions and professional services. This Refund Policy explains how refund requests are handled for our services, including website development, custom software development, ERP solutions, IoT solutions, AI solutions, workflow management systems, social media services, maintenance, support, and related digital services.

Where a quotation, proposal, invoice, service agreement, project agreement, statement of work, or maintenance agreement contains specific terms related to refund, cancellation, payment, scope, milestones, or delivery, those project-specific terms will apply together with this Refund Policy.

If there is any conflict between this Refund Policy and a signed or accepted project-specific document, the terms in the signed or accepted project-specific document will apply to that specific project or service.

Refund eligibility depends on the type of service, project stage, completed work, third-party costs, and the terms stated in the applicable quotation, proposal, invoice, agreement, or statement of work.

Refund requests must be submitted within 14 days of the original purchase or the relevant project milestone delivery, unless a different refund window is clearly stated in the accepted quotation, proposal, invoice, agreement, or statement of work.

Completed, approved, delivered, deployed, or used work is generally non-refundable.

Custom Software, Web Development, ERP, IoT, AI, and Workflow Projects:

Refunds for custom development projects are reviewed based on the accepted quotation, proposal, agreement, scope of work, milestones, and delivery status.

Completed and approved milestones are non-refundable. If a refund is approved for an incomplete project, Team Telous may deduct the value of completed work, planning, research, UI/UX design, development, testing, documentation, meetings, deployment work, and any third-party costs already incurred.

Social Media and Digital Marketing Services:

Payments made for completed campaign planning, content creation, designs, copywriting, ad setup, account setup, strategy work, or third-party advertising costs are non-refundable.

Refunds are not provided for campaign performance outcomes unless a specific performance guarantee is clearly stated in the accepted proposal or agreement.

Maintenance, Support, and Retainer Services:

Monthly, recurring, retainer, support, or maintenance fees are generally non-refundable once the billing period has started.

Cancellation of recurring services will apply from the next billing cycle unless otherwise stated in the quotation, proposal, invoice, or agreement.

Consultation and Advisory Services:

Completed consultation, advisory, training, or meeting sessions are non-refundable.

Clients may request to cancel a project or service by submitting a written request to Team Telous.

If cancellation is requested before work has started, the client may be eligible for a refund after deducting payment gateway charges, bank charges, administrative costs, and any third-party costs already incurred.

If work has already started, Team Telous may deduct the value of completed work, planning, research, design, development, testing, documentation, meetings, communication, deployment work, third-party purchases, and any other project-related costs before calculating any possible refund.

Cancellation terms stated in the accepted quotation, proposal, invoice, agreement, or statement of work will apply to the relevant project or service.

Clients are responsible for providing required information, content, approvals, credentials, access, feedback, and payments on time.

Refunds will not be provided for delays, delivery issues, or project interruptions caused by the client’s failure to provide required information, approvals, content, credentials, access, feedback, or payments.

Team Telous is not responsible for delays caused by third-party platforms, hosting providers, payment gateways, API providers, domain registrars, cloud providers, social media platforms, or other external services.

Before any refund is considered, Team Telous must be given a reasonable opportunity to correct, revise, or replace the affected deliverable based on the agreed scope of work.

If the issue can be resolved through correction, revision, replacement, or additional clarification within the agreed project scope, a refund may not be applicable.

A milestone or deliverable is considered approved when the client confirms approval in writing, accepts the deliverable, uses the deliverable, requests deployment or publishing, deploys the deliverable to a live environment, makes payment for the next milestone, or does not raise any issue within the agreed review period.

Approved milestones and deliverables are non-refundable.

Third-party costs are non-refundable once purchased, activated, booked, configured, or paid.

Third-party costs may include domain registration, hosting, cloud services, paid plugins, themes, templates, software licenses, API subscriptions, payment gateway fees, advertising spend, stock images, videos, media, external contractor charges, and vendor charges.

Refunds may exclude payment gateway fees, bank charges, currency conversion charges, taxes, administrative charges, and any non-recoverable third-party costs.

If a refund is approved, it will usually be processed using the original payment method unless another method is agreed in writing.

Clients are encouraged to contact Team Telous first to resolve any billing, refund, or service-related issue before initiating a bank dispute, card dispute, or chargeback.

If a chargeback or payment dispute is initiated, Team Telous may suspend active services, access, support, project work, hosting support, maintenance, or delivery until the matter is resolved.

The following are generally non-refundable:

• Completed and approved project milestones
• Delivered or deployed software, websites, systems, or digital assets
• Consultation, training, or advisory sessions already completed
• Custom design, development, testing, or documentation work already completed
• Third-party purchases or subscriptions
• Domain, hosting, plugin, theme, license, API, or cloud service charges
• Social media content, designs, campaign setup, or ad spend already completed
• Maintenance, support, or retainer fees for a billing period that has already started
• Any work or service marked as non-refundable in the quotation, proposal, invoice, or agreement

To request a refund, the client must contact Team Telous in writing and provide the relevant payment details, project details, reason for the refund request, and supporting information.

Team Telous will review the request based on the service type, project status, completed work, third-party costs, and applicable quotation, proposal, invoice, agreement, or statement of work.

Nothing in this Refund Policy limits any rights available to customers under applicable consumer protection laws.

This Refund Policy should be read together with the relevant quotation, proposal, invoice, agreement, statement of work, or maintenance agreement provided to the client.

For refund requests or questions about this policy, please contact Team Telous through the official contact details provided on the website or in the relevant project documents.

• Email: [email protected]
• Website: https://teamtelous.com
• Response time: Within 2 business days